Last Updated: 9/28/2024

At Cha Lab LLC, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy to ensure a smooth process.

Returns:

1. Eligibility: To be eligible for a return, items must be unused, in their original packaging, and returned within 30 days of receipt. Perishable items, such as Matcha powder or other food products, are non-refundable unless the item was damaged or defective upon arrival.
2. Non-Returnable Items:

• Gift cards
• Perishable goods
• Opened items

Damaged or Defective Products:

If your product arrives damaged or defective, please email us at drink@chalab.com within 7 days of receiving your order. We will work with you to issue a replacement or provide a refund.

Return Process:

1. Contact us at drink@chalab.com with your order number and reason for return.
2. If eligible, we will issue you a return shipping label. The cost of return shipping will be deducted from your refund unless the return is due to damage or defect.
3. Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

Refunds:

Approved refunds will be processed within 5-7 business days, and the credit will automatically be applied to your original method of payment.

Exchanges:

We only replace items if they are defective or damaged. If you need an exchange, please contact us at drink@chalab.com.

Late or Missing Refunds:

If you haven’t received your refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all this and still have not received your refund, please contact us at drink@chalab.com.

Terms & Conditions

Last Updated: 9/28/2024

By accessing and using Cha Lab LLC’s website (the “Site”), you agree to be bound by the following Terms of Service. These terms apply to all visitors and users of the Site.

Eligibility:

You must be at least 18 years old or have the permission of a parent or guardian to use this Site.

General Conditions:

• We reserve the right to refuse service to anyone for any reason at any time.
• You agree not to reproduce, duplicate, or exploit any part of the service without express written permission.

Products and Services:

Prices and availability of our products are subject to change without notice. We reserve the right to discontinue any product at any time. All products must be used according to their intended use.

Accuracy of Information:

We are not responsible if information on our Site is not accurate, complete, or current. The material on this Site is provided for general information and should not be relied upon without consulting more accurate, complete, or timely sources.

Third-Party Links:

We may include links to third-party websites. We are not responsible for the content or practices of these third-party sites.

Indemnification:

You agree to indemnify and hold harmless Cha Lab LLC from any claims or demands made by third parties due to or arising from your breach of these Terms of Service or violation of any law.

Limitation of Liability:

To the fullest extent permitted by law, Cha Lab LLC shall not be liable for any direct, indirect, incidental, or consequential damages that result from the use of, or inability to use, the Site or products purchased.