Shipping policy
Last Updated: 9/28/2024
At Cha Lab LLC, we are committed to delivering your order in a timely manner. Please review our shipping policy for important information.
Shipping Regions:
We currently ship only within the United States.
Processing Time:
Orders are processed within 1-2 business days. You will receive an email confirmation once your order has shipped, including tracking information.
Shipping Methods & Costs:
We offer standard and expedited shipping options. Shipping costs are calculated at checkout and are based on your location and the weight of the order.
Delivery Times:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If your package is marked as delivered and you have not received it, please contact the carrier directly. If you suspect your package was stolen, we recommend filing a police report.
Incorrect Shipping Information:
If you provide an incorrect shipping address, please contact us immediately. We cannot guarantee changes once an order is processed, and additional shipping fees may apply.